Payment Policy

We allow very limited refunds due to the customized nature of our services.  Once we begin a project, we will work diligently to provide you the highest quality service and deliverables. If you are dissatisfied, we will work with you to reach a reasonable conclusion.

All projects are submitted through Engagement Forms that require acknowledgement and agreement to the terms below. 

  1. I acknowledge that buffaBRAND is a contracted agency working on behalf of my business or organization.

  2. I acknowledge that I am responsible for payment in full for this project by agreed upon terms either, by prepayment or through a monthly invoice.

  3. I acknowledge that all projects submitted to buffaBRAND Marketing are by nature fully customized and thus not eligible for refunds of any kind.

  4. I acknowledge that I am responsible to supply buffaBRAND Marketing proper access and information in order for this project to be completed.

  5. I acknowledge that any change in scope from the project details submitted above will constitute the need for a new project with additional payment.


 All projects are submitted through Engagement Forms that require acknowledgement and agreement to the terms below.

  1. All projects require 100% payment in advance of services. Deposits are not available unless confirmed in writing by the team at buffaBRAND.

  2. All projects require the submission of an Engagement Form and full payment to begin. Our Engagement Form includes the legal signature of a key stakeholder in the project confirming all details at submission. 

  3. All clients using our Project Management services (currently housed in Basecamp) acknowledge that all services submitted to our team are billable at our current billable rate. 

  4. Once a project has been revised and submitted, any additional revisions or projects deriving from the original project will strictly adhere to our current billable rate. Our team at buffaBRAND will attempt to confirm the amount of time/cost of the project, but in time sensitive cases, we will handle the project in good faith. In all cases, payment is required at our billable rate rounded down to the nearest 15 minute increment. 

  5. All clients and projects submitted to buffaBRAND through our website, project management, email, or otherwise will strictly adhere to all policies presented in this policy. No exceptions will be made. It is the responsibility of all clients to review and understand our policies. 

You can always contact us for any return question at support@buffabrand.com